Taking Corrective Action

Overview
Changes and adjustments to the project need to be made in a considered and rational way, even when they appear to be sufficiently manageable to be absorbed within tolerance.

Context
The process is triggered by the identification of a deviation and instigates corrective action. Input may be needed from other members of the Project Management Team.

Process Description
The objective of this process is to select, and (within the limits of the stage and project tolerances) implement actions that will resolve deviations from the plan. Decisions may be required from the Project Board via Giving Direction. The Project Manager has to decide when to seek the advice of the Project Board.

In order to achieve this objective, various steps have to be undertaken. If the input comes from Examining Project Issues some of these steps may have been taken in Reviewing Stage Status. The steps are:

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Collect any pertinent information about the deviation

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Identify the full cause and effect of the deviation

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Identify the potential ways of dealing with the deviation

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Select the most appropriate option

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Where direction from the Project Board is sought, assemble all information about the problem (it may already be a Project Issue) plus any recommendation

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Update the Stage Plan

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Trigger corrective action.

Responsibilities
The Project Manager is responsible, supported by project assurance and project support roles, and in consultation with Team Managers if appropriate.

Information Needs

Management information

Usage

Explanation

Plan deviation

Input

The plan problem which requires corrective action

Issue Log

Input

This contains details of any Project Issues, Requests for Change or None-Compliances that could be causing deviations from plan

Action Log

Input

This contains details of all actions being taken to remedy Issues or Risks.

Updated Stage Plan

Update

Amended with the implications of the corrective action selected

Work trigger

Output

Corrective action

Request for advice

Output

Request for advice on corrective action

Key Criteria

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Have all sensible options for corrective action been considered?

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Is there confidence that after the corrective action has been taken, the stage and project will still stay within tolerance?

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Were the impacts on Business Case and risks fully considered?

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Has the Stage Plan been updated to reflect the corrective actions?